1. Introduction
These Terms of Use govern your access to an use of this website.

This website is operated by Holdham Group, the trading name of Holdham Rail Solutions Group Limited, a private limited company registered in England and Wales under company number 15871995.

Registered office: Bishop Trains, Bob Hardisty Drive, Bishop Auckland, England, DL14 7TL.

In these Terms of Use, references to "Holdham Group", "Holdham", "we" "us", or "our" mean Holdham Rail Solutions Group Limited and, where the context required, its subsidiary, associated or group companies.

By accessing or using this website, you agree to be bound by these Terms of Use. If you do not agree to these Terms of Use, you should not use this website.

2. Other terms that may apply
These Terms of Use should be read alongside our:
- Legal Notice
- Privacy Policy
- Cookie Policy
- Accessibility Statement
- Any customer terms and conditions applying to a specific ticket, booking, event, journey, product or service
- Any separate B2B, consultancy, marketing, ticketing, partnership or supplier agreement entered into with Holdham Group or a group company

If there is any conflict between these Terms of Use and specific terms applying to a ticket, booking, event, service, contract or transaction, the specific terms will take priority for that particular matter.

3. About this website
This website provides information about Holdham Group, its group companies, brands, services, projects, events, capabilities, news, career opportunities and contact routes.

Holdham Group operates across areas including rail, events, ticketing, marketing, customer experience, station services, commercial suport, consultancy, event delivery and related services.

Information on this website is provided for general information purposes only. It is not intended to create a binding offer, contract, representation, warranty or commitment unless expressly confirmed in a separate written agreement.

4. Access to this website
We aim to make this website available to users, but we do not guarantee that it will always be available, uninterrupted, secure, error-free or free from defects.

We may suspend, withdraw, restrict, update, replace or change all or any part of this website at any time without notice.

We will not be liable if, for any reason, this website is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to access this website, including ensuring that your device, softward, browser and internet connection are suitable.

5. Acceptable use
You must use this website lawfully, responsibly and in accordance with these Terms of Use.

You must not use this website:
- in any way that breaches applicable local, national or international law or regulation;
- in any way that is unlawful, fraudulent, misleading or harmful;
- to transmit, upload or distrivute viruses, malware, trojans, worms, logic bombs, spyware or any other harmful material;
- to attempt to gain unauthorised access to this website, the server on which it is hosted or any server, computer, database, system or network connected to it;
- to interfere with, damage, disrupt or impair the operation, security or availability of this website;
- to scrape, harvest, copy, extract, reproduce or collect website content or data in a way that is excessive, automated, unlawful or commercially exploitative;
- to impersonate Holdham Group, any group company, employee, director, partner, supplier, customer or other person;
- to send spam, unsolicited communications or malicious enquiries through any contact form or communications channel;
- to submit false, abusive, defamatory, threatening, obscene, discriminatory or otherwise inappropriate content.

We may restrict, suspend or block access to this website if we reasonably believe that a user has breached these Terms of Use or is using the website in a harmful, unlawful or inappropriate way.

6. Website content
We take reasonable care when preparing content for this website, but we do not guarantee that website content is complete, accurate, current, reliable, suitable or available.

Website content may be changes, removed or updated at any time without notice.

You should not rely on website content as legal, financial, investment, tax, safety, operational, technical, railway, regulatory or other professional advice.

If you require advice in relation to a specific matter, you should seek appropriate professional advice.

7. Services, projects and descriptions
Descriptions fo services, projects, events, journeys, ticketing solutions, marketing support, customer experience services, stations ervices, commercial support, consultancy, operational support or future plans are provided for general information only.

Any service, project, event, journey, route, venue, timetable, rolling stock, staffing arrangement, delivery model, production arrangement, price, specification or commercial arrangement may be subject to change.

Any proposal, quotation, contract, booking, partnership, supplier arrangement or customer transaction will be governed by the relevant written terms and conditions applicable to that matter.

No information on this website guarantees any proposed or planned event, journey, project, service or partnership will proceed.

8. Ticketing, bookings and customer transactions
Where this website links to or describes ticketing services, event pages, booking platforms, customer support systems, those services may be provided by Holdham Group, another group company or a third-party provider.

Ticket purchases, bookings and customer transactions may be subject to separate terms and conditions, including but not limited to:
- event terms and conditions;
- booking terms;
- refund and exchange policies;
- passenger conditions;
- venue rules;
- rail operator conditions;
- payment provider terms;
- refund protection provider terms;
- customer service policies.

You should read the relevant terms and conditions carefully cafore making any purchase or booking.

Nothing in these Terms of Use overrides any specific customer terms and conditions that apply to a particular ticket, booking, journey, event, roduct, service or transaction.

9. B2B, consultancy, marketing and ticketing services
Holdham Group may provide or promote B2B services including ticketing support, B2B rail ticketing, event ticketing, marketing support, customer experience support, commercial strategy, consultancy, event delivery, rail event management and related services.

Any B2B service, consultancy engagement, ticketing arrangement, marketing campaign, partnership, supplier relationship or commercial support arrangement will be subject to separate written agreement.

Any case studies, examples, targets, projections, revenue expectations, marketing results, sales outcomes, conversion rates, attendance estimates or commercial opportunities referred to on this website are illsutrative only and are not guaranteed.

10. Intellectual property rights
Unless otherwise stated, all intellectual property rights in this website and its content are owned by or licensed to Holdham Group.

This includes, but is not limited to:
- text;
- layout;
- design;
- graphics;
- photographs;
- video;
- documents;
- downloads;
- logos;
- icons;
- branding;
- trade names;
- service names;
- page structure;
- website design;
- written content;
- visual content.

You may view, download and print pages from this website for your own personal or internal business use, provided that you do not modify the content and do not remove ny copyright, trade mark or proprietary notices.

You must not copy, reproduce, republish, upload, post, transmit, distructe, modify, adapt, sell, livense, commercially expliit or create derivative works from any part of this website without our prior written consent, except where permitted by law.

All rights reserved.

11. Trade marks and third-party brands
All trade marks, logos, brand names, company names, event names, product names, service names, designs, characters, images and intellectual property displayed or referred to on this website remain the property of their respective owners.

Use of third-party names, brands, logos or trade marks is for identification and informational purposes only.

Unless expressly stated, such use does not imply ownership by Holdham Group, nor does it imply endorsement, sponsorship, approval, agency, partnership, joint venture or any formal relationship.

You must not use any Holdham Group name, logo, brand, trading style, service name or trade mark without our prior written consent.

12. User submissions and enquiries
If you submit information to us through this website, including through a contact form, enquiry form, careers form, supplier form or email link, you must ensure that the information you provide is accurate, lawful and not misleading.

You must not submit material that is unlawful, defamatory, abusive, discriminatory, threatening, obscene, confidential to another person, infringing of intellectual property rights, malicious or otherwise inappropriate.

By submitting an enquiry or other material through this website, you grant us permission to use that information for the purpose of reviewing, responding to and managing your enquiry, application, proposal or communication.

Our use of personal data will be governed by our Privacy Policy.

Submitting an enquiry through this website does not create a contract, partnership, supplier relationship, employment relationship or obligation on Holdham Group to respond, proceed or enter into any arrangement.

13. Careers and recruitment information
Career opportunities, role descriptions, recruitment information and vacancy details published on this website are provided for general information only.

We may amend, withdraw, close, pause or change any vacancy or recruitment process at any time.

Submitting an application does not guarantee an interview, offer of employment or engagement.

Any employment or engagement will be subject to separate written terms, eligibility checks, references, right-to-work checks and any other requirements applicable to the role.

14. External links
This website may contain links to external websites, platforms, booking systems, payment systems, social media pages or third-party services.

External links are provided for convenience and information only.

We do not control and are not responsible for the content, accuracy, security, privacy practices, availability, policies, operation or performance of external websites or third-party services.

The inclusion of an external link does not imply endorsement, approval, sponsorship or responsibility for the linked website or service.

You access external websites and third-party services at your own risk.

15. Links to this website
You may link to this website provided that you do so in a fair, lawful and non-misleading way.

You must not:
- suggest any association, approval, endorsement, sponsorship or partnership where none exists;
- frame this website on another website without our consent;
- link from a website containing unlawful, defamatory, offensive, misleading, discriminatory or inappropriate content;
- use Holdham Group branding, logos or trade marks without permission;
- damage or take unfair advantage of the reputation of Holdham Group or any group company.

We reserve the right to withdraw linking permission at any time.

16. Website security
You must not misuse this website by knowingly introducing viruses, trojans, worms, logic bombs, spyware, ransomware or other material that is malicious, technologically harmful or intended to disrupt, damage or interfere with systems or data.

You must not attempt to gain unauthorised access to this website, the server on which it is hosted, or any server, computer, database, system or network connected to it.

You must not attack this website through a denial-of-service attack, distributed denial-of-service attack or similar activity.

We may report any suspected unlawful or malicious activity to the relevant authorities and may cooperate with those authorities by disclosing relevant information.

17. Limitation of liability
To the fullest extent permitted by law, Holdham Rail Solutions Group Limited, its directors, officers, employees, group companies, associated companies, agents, contractors and representatives shall not be liable for any loss, damage, cost, expense or liability arising from or in connection with:
- use of this website;
- inability to use this website;
- reliance on website content;
- errors, omissions or inaccuracies in website content;
- changes to website content;
- website interruption, suspension or unavailability;
- viruses, malware or harmful material affecting your systems;
- external websites or third-party services linked from this website;
- unauthorised access to or misuse of this website by third parties;
- loss of profit, revenue, business, opportunity, goodwill, reputation, data or anticipated savings;
- indirect, consequential or special loss.

Nothing in these Terms of Use excludes or limits liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.

18. Consumer rights
Nothing in these Terms of Use affects any statutory rights you may have as a consumer.

If you purchase tickets, products or services from Holdham Group, a group company or a third-party provider, your rights and obligations will be governed by the specific terms and conditions applicable to that transaction and by applicable law.

19. Privacy and cookies
Our use of personal data is governed by our Privacy Policy.

Our use of cookies and similar technologies is governed by our Cookie Policy.

By using this website, you acknowledge that personal data may be processed in accordance with those policies.

20. Accessibility
We aim to make this website accessible and usable for as many people as reasonably possible.

If you experience difficulty accessing any part of this website, or if you require information in an alternative format, please contact us using the contact details provided on this website.

21. Changes to these Terms of Use
We may update these Terms of Use from time to time.

Any changes will take effect when the updated Terms of Use are published on this website.

You should check this page periodically to ensure that you understand the terms that apply at the time you use the website.

Your continued use of this website after changes are published will be treated as acceptance of the updated Terms of Use.

22. Severability
If any part of these Terms of Use is found to be unlawful, invalid or unenforceable, that part shall be treated as removed to the minimum extent necessary.

The remaining parts of these Terms of Use shall continue in full force and effect.

23. No waiver
If we do not enforce any part of these Terms of Use, this does not mean that we have waived our right to do so later.

Any waiver must be given in writing by an authorised representative of Holdham Group.

24. Governing law and jurisdiction
These Terms of Use, and any dispute or claim arising out of or in connection with this website, shall be governed by and interpreted in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction over any dispute or claim arising from or in connection with this website, except where applicable law provides otherwise.

25. Contact
For general enquiries about this website, please contact us through the contact page on this website.

For formal correspondence, please write to:
Holdham Rail Solutions Group Limited
Bishop Trains
Bob Hardisty Drive
Bishop Auckland
England
DL14 7TL