Legal Notice

1. Company information
This website is operated by Holdham Group, the trading name of Holdham Rail Solutions Group Limited.

Holdham Rail Solutions Group Limited is a private limited company registered in England and Wales under company number 15871995.

Registered office: Bishop Trains, Bob Hardisty Drive, Bishop Auckland, England, DL14 7TL.

Holdham Rail Solutions Group Limited is registered with Companies House as an active private limited company.

In this Legal Notice, references to "Holdham Group", "Holdham", "the Group", "we", "us", or "our" mean Holdham Rail Solutions Group Limited and, where the context requires, its subsidiary, associated or group companies.

2. Group structure and traing names
Holdham Group is a group of specialist rail, events, ticketing, marketing, customer experience and commercial support businesses.

References on this website to Holdham Group may include Holdham Rail Solutions Group Limited and/or its group, subsidiary, associated or connected companies, brands, divisions, projects or trading names.

Services, projects, events, rail experiences, ticketing, customer support, marketing activity, consultancy, station services, production suport, operational activity and commercial services described on this website may be delivered by Holdham Rail Solutions Group Limited, by another company within the Holdham Group, or by approved third-party partners, suppliers, operators, licensors, contractors or venues.

Nothing on this website should be interpreted as meaning that every service, project or activity is delivered directly by Holdham Rail Solutions Group unless expressly stated.

3. Nature of information on this website
The information on this website is provided for general information purposes only.

While we aim to ensure that the information on this website is accurate, current and useful, we do not guarantee that any content is complete, accurate, up to date, available, uninterrupted or free from error.

We may amend, update, remove, suspend or replace any content on this website at any time without notice.

The content on this website is not intended to amount to legal, financial, investment, tax, safety, operational, technical, railway, regulatory or other professional advice. You should not rely on it as such. If you require advice in relation to a specific matter, you should obtain appropriate professional advice.

4. Services, projects and availability
Descriptions of services, projects, events, rail experiences, ticketing solutions, marketing support, customer experience services, commercial support or operational capabilities are provided for general information only.

The availability, scope, pricing, specification, delivery model, timetable, venue, operator, supplier, route, rolling stock, staffing, production arrangements or commercial terms of any service or project may change at any time.

Any proposal, quotation, service description, partnership discussion, event description or commercial arrangement is subject to separate written agreement. No information on this website creates a binding offer, contract, representation, warranty or commitment by Holdham Group unless expressly confirmed in a written agreement signed by an authorised representative.

5. Rail, event and operational activities
Railway, transport, station, event and operational acitivities may involve multiple parties, including but not limited to train operating companies, rail operators, infrastructure managers, heritage railways, rolling stock owners, maintenance providers, licensors, venues, local authorities, safety advisers, insurers, suppliers, contractors and event production partners.

Where Holdham Group refers to rail journeys, events, station services, ticketing services or operational support, such activities may be subject to third-party permissions, regulatory requirements, operational approvals, safety requirements, route availability, staffing, weather conditions, infrastructure constrainnts, commercial agreements and other factors outside our direct control.

Holdham Group does not guarantee that any proposed, planned or advertised project, service, event, journey or operational activity will proceed unless and until it is confirmed through the relevant booking, contract or formal communication.

6. Ticketing and customer transactions
Where this website links or describes ticketing services, booking platforms, event pages or customer transaction systems, those services may be provided by Holdham Group, by another group company, or by third-party ticketing, payment, fulfilment, refund protection or customer service providers.

Ticket purchases, event bookings and customer transactions may be subject to separate terms and conditions, including booking conditions, event terms, refund policies, exchange policies, passenger conditions, venue rules, operator conditions, payment provider terms and refund protection terms.

Customers should read the relevant terms and conditions carefully before making a purchase.

Nothing in this Legal Notice overrides any specific customer terms and conditions applicable to a particular event, journey, ticket, booking, service or transaction.

7. Marketing, consultancy and B2B services
Holdham Group may provide or promote marketing support, ticketing support, customer experience support, commercial strategy, event delivery, rail event management, B2B rail ticketing, consultancy and related services.

Any B2B service, consultancy engagement, partnership arrangement, marketing campaign, ticketing arrangement or commercial support service will be subject to separate written agreement.

Any results, projections, forecasts, revenue expectations, marketing outcomes, sales targets, conversion rates, attendance estimates or commercial opportunities discussed on this website are illustrative only and are not guaranteed.

8. Intellectual property
Unless otherwise stated, all content on this website, including text, layout, graphics, design, images, photographs, video, logos, icons, documents, downloads, branding, trade names, service names and other materials, is owned by or licensed to Holdham Group.

You may view, download and print pages from this website for your own personal or internal business use, provided that you do not modify the content and do not remove any copyright, trade mrk or proprietary notices.

You must not copy, reproduce, republish, upload, post, transmit, distribute, commercially exploit, modify, adapt or create derivative works from any content on this website without out prior written consent, except where permitted by law.

All rights are reserved.

9. Trade marks and third-party brands
All trade marks, logos, brand names, company names, product names, event names, service names, designs, characters, images and intellectual property displayed or referred to on this website remain the property of their respective owners.

Use of third-party names, brands, logos or trade marks on this website is for identification and informational purposes only. Unelss expressly states, such use does not imply ownership by Holdham Group, not does it imply endorsement, sponsorship, approval, agency, partnership, joint venture or any other formal relationship.

Where Holdham Group works with licensors, operators, venues, suppliers or partners, any such relationship will be governed by the relevant written agreements and permissions.

10. Third-party partners, operators and suppliers
This website may refer to third-party partners, rail operators, licensors, venues, suppliers, contractors, public bodies, local authorities, industry bodies, payment providers, ticketing platforms, technology providers, event suppliers or other organisations.

Such references are provided for information only. Unless expressly stated, they do not create or imply any agency, partnership, joint venture, endorsement, sponsorship, approval or legal relationship between Holdham Group and the relevant third party.

Holdham Group is not responsible for the acts, omissions, services, products, content, policies, availability or performance of third parties, except where required by law or expressly agreed in writing.

11. External links
This website may contain links to external websites, platforms or services operated by third parties.

External links are provided for convenience and information only. Holdham Group does not control and is not responsble for the content, accuracy, security, privacy practices, availability, policies or operation of external websites or services.

The inclusion of an external link does not imply endorsement, approval or responsibility for the linked website or service.

You access external websites and services at your own risk.

12. Website availability and security
We aim to keep this website available and secure, but we do not guarantee that the website will always be available, uninterrupted, secure, error-free or free from viruses or harmful components.

We may suspend, withdraw, restrict or change all or any part of this website without notice.

You are responsible for ensuring that your own devices, systems and software are protected against viruses, malware and other security risks.

You must not misuse this website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to this website, the server on which it is stored, or any server, computer or database connected to this website.

13. Limitation of liability
To the fullest extent permitted by law, Holdham Rail Solutions Group Limited, its directors, officers, employees, group companies, associated companies, agents, contractors and representatives shall not be liable for any loss, damage, cost, expense or liability arising from or in connection with:
- use of this website;
- inability to use this website;
- reliance on any content published on this website;
- errors, omissions or inaccuracies in website content;
- changes to website content;
- interruption or unavailability of the website;
- external websites or third-party services linked from this website;
- viruses, malware or harmful material affecting your systems;
- any business interruption, loss of profit, loss of revenue, loss of opportunity, loss of goodwill, loss of data or indirect or consequential loss.

Nothing in this Legal Notice excludes or limits liability where it would be unlawful to do so.  This includes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.

14. Consumer rights
Nothing in this Legal Notice affects any statutory rights you may have as a consumer.

Where you purchase tickets, services or products from Holdham Group or a group company, your rights and obligations will be governed by the specific terms and conditions applicable to that transaction, together with any rights provided by applicable law.

15. Privacy and cookies
Use of this website may involve the processing of personal data.

Information about how we collect, use, store and protect personal data should be set out in our Privacy Policy.

Information about cookies and similar technologies used on this website should be set out in our Cookie Policy.

This Legal Notice should be read alongside our Privacy Policy, Cookie Policy, Terms of Use and any applicable customer or service-specific terms and conditions.

16. Accessibility
Holdham Group aims to make its website accessible and usable for as many people as reasonably possible.

If you experience difficulty accessing any part of this website, or if you require information in an alternative format, please contact us using the contact details provided on this website.

17. Changes to this Legal Notice
We may update this Legal Notice from time to time.

Any changes will take effect when the updated Legal Notice is published on this website.

You should check this page periodically to ensure that you understand the terms that apply at the time you use the website.

18. Governing law and jurisdiction
This Legal Notice, and any dispute or claim arising out of or in connection with this website, shall be governed by and interpreted in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction over any dispute or claim arising from or in connection with this website, except where applicable law provides otherwise.

19. Contact
For general enquiries about Holdham Group or this website, please contact us through the contact page on this website.

For formal legal correspondence, please write to:
Holdham Rail Solutions Group Limited
Bishop Trains
Bob Hardisty Drive
Bishop Auckland
England
DL14 7TL